We provide this privacy statement in order to explain the use of certain features and facilities on this website and to demonstrate our commitment to privacy. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

We use the information we collect about you to help efficiently administer our business and the services we provide to you in accordance with the EU General Data Protection Regulations 2016. We take privacy seriously and endeavour to be as open as possible in terms of how your information is used. For further information or queries regarding our Data Protection Policy please email our data controllers at:

What information do we collect and how do we use it?

By entering your personal information on the Aura Leisure Website and/or our booking app you agree that we may retain your information and it may be held by Aura Leisure or Third Party Companies who processes it on behalf of Aura Leisure.

General Bookings

If you wish to book places using our website or booking app, we will need you to supply your

  • E-mail address,
  • Member card number (this is the 2 letters and 6 digit number under the bar code on the reverse of your Aura member card)
  • Date of Birth or Phone number
  • Payment card details (depending on whether certain activities are included within your membership type).

We gather this information to allow us, our agents and sub-contractors to process your booking.

Collection of Information through Surveys, Use of Site and Service

In addition, we use demographic and profile data, which may either be obtained from you as a portion of the Registration Information or collected by us at our site or through our Services, to tailor your experience at our site, show you content we think will interest you, and display the content according to your preferences.

Collection of Information through use of Mailing Lists

We operate and maintain mailing lists. To subscribe to our Mailing List, you must provide your full name and a valid e-mail address. (Users are automatically subscribed to certain Mailing Lists.) We reserve the right to remove any non-functional, invalid or fraudulent e-mail addresses at our discretion.

Links to Other Websites

Our site and services contain links to other websites. This privacy statement only covers our site; it does not apply to any other website, including those websites that we provide links to. We are not responsible for the privacy practices or the content of other websites or our service partners. Please check the privacy statement of the website prior to using it.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use customary and commercially reasonable security measures such as firewalls to protect the services and our users information and registration information. Additionally, all of our users require a password in order to access the services. The password is chosen by the user. We do not monitor, and have no obligation to monitor, any transmission, use or storage of information. However, we may prepare and disclose any information if required to do so by law or in the good faith belief that such preparation or disclosure is reasonably necessary to: (1) comply with the legal process; (2) enforce this statement; (3) respond to claims of third parties; or (4) protect the rights, property or safety of us, our users and the public. We may do any or all of this without notice to you. In addition, we reserve the right to delete, move or edit any information and/or to require you to delete, move or edit any information that violates our policies.

Third Party Cookies: Google Analytics

We use Google Analytics for SEO purposes and to improve our online marketing efforts. For a detailed explanation of how Google Analytics cookies work and what data it gathers, please visit:


Our site and Services provide you the opportunity to unsubscribe from receiving communications from us. To be removed from the Mailing List on our site, you may unsubscribe by selecting the unsubscribe option that is included on email communications you receive from Aura Leisure. If you need further assistance or need to be removed from any other mailing list e.g. a survey mailing list, send an e-mail to