Covid-19 RE-OPENING FAQ’s

Will you be taking direct debit payments from members?

If you pay by direct debit, please note that there will be no charge for the month of June in line with the credit owed to you for January payment. Direct Debits will resume in July.

Will my annual membership be extended?

Yes annual memberships will be extended to cover Government imposed closure periods.

Is there any changes to Aura Swim Academy?

The Aura Swim Academy will resume from where it left off. We will be prioritising the completion of the last term of Swim Academy lessons first. We will issue a more detailed update to Swim Academy parents.

I’m not currently a member of Aura Leisure, will I be able to join when you re-open?

Yes, we have a number of membership packages available. Click on the button below and enter your contact details to request a call back from one of our membership advisers.

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What services are available at Aura Leisure centres when open?

Most of our services with some restrictions at some facilities. Due to social distancing restrictions, and for the safety of both our staff and customers, restrictions on occupancy will apply to all areas. Following the advice of experts, our health suites and spas will remain closed until further notice.

Some of the internal Aura Leisure Centre facilities, including changing facilities and lockers will be restricted in some centres, due to distancing and capacity restrictions. We are encouraging customers to arrive gym ready to avoid using the changing rooms and lockers where possible.

Do I have to book in advance to use the gym or swimming pool?

Yes. You can Book Online or Call your local Aura Leisure centre where our team will be happy to assist.

Note if you are looking to book children’s places in the swimming pool you will need to call the centre direct to arrange.

Is Pay As You Go available?

Yes when we are open, Pay As You Go options are available for our swimming pools and gyms. Contact your local Aura Leisure for details of pricing and availability.

Can Pay As You Go users book online?

Yes, you can book your time slot and make payment using our Online Booking system.

Note if you are looking to book children’s places in the swimming pool you will need to call the centre direct to arrange.

How does the online booking system work?

Click here to make a booking and follow these steps:

    A. Enter your login details. If you’re a new user you can also register at this point.

    B. Go to the Bookings section.

    For Gym or Pool: Select Make A Booking. Next, choose your activity category and then your activity and pick your preferred time slot

    For Fitness Classes: Select Class Timetable. Then choose your preferred class and time slot.

    C. Accept T’s & C’s which include your agreement not to attend our facility if you are ill or suffering from any Covid-19 related symptoms or if     you have been in close contact with someone who has been diagnosed with Covid-19 within the last 14 days.

    D. Make payment if you are a Pay-As-You-Go customer

Can Covid-19 be spread in a swimming pool?

The Centers for Disease Control and Prevention have stated there is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas. Furthermore, the HSE advise that current recommended disinfection practice is sufficient to inactivate COVID-19 virus in chlorinated drinking water and swimming pools. Aura swimming pools operate at levels above this recommended practice meaning our chlorinated water is safe.

Are hairdryers available for use?

No, hairdryers are not currently available at Aura Leisure Centres.

When will fitness classes resume?

Unfortunately indoor fitness classes cannot take place at Level 3 restrictions or above. When the lifting of restrictions takes place fitness classes will resume at most of our facilities. Additional safety measures will be in place including hygiene, social distancing, equipment usage and occupancy restrictions.

Some Aura Leisure Centres will be hosting Live Zoom Classes or outdoor classes. Please contact your local Aura Leisure centre for more details.

Are sports halls and pitches open?

Please contact your local Aura Leisure centre for more details.

What precautions will I need to take when attending the swimming pool or gym?

We will be asking all customers to adhere to new health and safety operational guidelines. Details can be found here. Please ensure you read this carefully. This page will be updated regularly.

Do I have to wear a face-covering?

We encourage customers entering our facility to wear a face covering in line with public health guidance. This also applies to the viewing area in our swimming pools. Face coverings can be removed while swimming or exercising.

Following Government advice, children under 12 are exempt from wearing a face covering. Persons with medical considerations as provided by the public health guidance are also exempt from wearing a face covering.

Other questions?

Please contact us if you have any other queries which are not covered here on our FAQ page. Do please bear with us though as responses will take a little longer than usual given our centres are currently closed.

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