TERMS & CONDITIONS OF MEMBERSHIP
Upon subscribing as a member, you are automatically deemed to accept and agree to be bound by these conditions of membership.
Pay As You Go users automatically accept and agree to be bound by these conditions of membership by virtue of using our services.
This agreement, along with the Aura Members Code of Conduct, which are published from time to time, will constitute an agreement between Aura and the applicant for membership.
1. Anyone who wishes to become a member of Aura, must complete the designated membership application process, along with the prescribed payment.
2. The member is responsible for ensuring that Aura has up to date information, which should include (a) correct Address (b) correct telephone number (c) correct e-mail address (d) medical information. It is the responsibility of the member to ensure that the details of their medical history are true and accurate in every respect, and that Aura staff have been fully appraised by the member of their medical conditions and/or concerns. This information will be relied upon in its entirety by Aura in their assessment of the ability of the member to perform any exercises or to use any exercise equipment at Aura.
3. Applications accompanied by cheque will be processed when the cheque has been cleared. Applications accompanied by direct debit subscriptions will be processed when the direct debit mandate has been accepted by the Applicant’s bank and this has been confirmed to Aura.
4. Your membership will last for the duration of the term specified by the membership category. Members will not be entitled to a refund if they choose to stop using the centre or should they decide for any reason that they wish to discontinue the membership.
5. Direct Debit Subscriptions will run for a minimum period of 6 calendar months from the date on which the membership commences. After the minimum period, your membership will continue until you advise us otherwise and cancel your membership as outlined in point 6. Aura Management reserves the right to increase or decrease the monthly direct debit subscription. Aura will make every effort to communicate this with all members through all appropriate channels up to two months prior to such a price variation.
6. Cancellation Policy: Notifications to cancel your membership must be made in writing, affording a minimum of one month notice to the Aura centre. Cancellations must be made before the 7th of the month in order to cancel for the following month, so long as the minimum membership period has been completed. Applications to cancel received after the 7th will be cancelled at the end of the following month. You will remain liable for membership fees until such time as your membership is officially terminated and Aura reserves the right to collect any monies outstanding. If your bank returns a failed payment on your account, we will contact you about this failure of payment and associated reasons for this. We will seek to recover this payment again from your account and will continue to apply for payment by direct debit for up to three months. Payments can be made directly to Aura at the reception desk of the centre. In the event of any charges arising by reason of failure to meet the direct debit mandate, then you will be responsible to us for all such charges. A charge of up to €10 will apply. Cancelling your direct debit with your bank does not mean that you have given us notice to end your membership and you will remain liable for membership fees (and bank charges where applicable) until such time as you notify us in writing of your cancellation.
7. Membership Freeze: You can freeze direct debit memberships in the following circumstances only: medical reasons or work relocation reasons. All other types of memberships including promotional short term (two or three month) memberships cannot be frozen. Memberships can only be frozen once for a minimum period of one month up to a maximum period of three months in a 12 month period, entirely at the discretion of the management. To freeze your membership, you must apply using the freeze membership request form and provide supporting evidence i.e. doctor’s letter or employer’s letter. A membership can only be frozen once during a 12 month period. A charge of €10 per month applies to frozen memberships. This charge must be paid fully upfront. For direct debit memberships your regular monthly charge will automatically be charged at the end of the notified freezing period.
8. Children under 3 years at the date of joining are free of charge when included on a membership until their 3rd birthday. A charge will then apply after their 3rd birthday.
9. Any member on a Youth Direct Debit Membership will automatically be moved to the standard membership pricing structure after they turn 18 years old.
10. Members on a Student Membership are responsible for providing current club recognised Student ID, otherwise the Standard Membership pricing structure shall apply. Please ask your membership advisor for details on ID accepted. On renewing your student ID, the ID must be received by the 20th of the month prior to the direct debit being applied.
11. Aura management reserves the right not to accept, or refuse an application for membership, entirely at its own discretion. In such cases the relevant fees will be refunded as soon as is practically possible.
12. Aura management shall, from time to time, determine the amount of the subscription and charges. Current list of the charges in force from time to time will be available at the reception desk and the list of charges as maintained by the centre management shall be regarded as authoritative and final. Membership fees or charges payable in relation to the use of the facilities on any given day shall be those prevailing as on the date of any reservations or bookings.
13. Termination of Membership: Aura management reserves the right to terminate, without notice, a membership. It shall be at the sole discretion of management whether or not all or part of the membership fee is refundable in such circumstances. Aura management shall also have the right to refuse entrance to any membership holder or any other person or prevent such persons from using the facilities, at their discretion. Without taking away from the generality of the above, we may terminate your membership and or refuse your entry if; (a) you seriously or repeatedly break either the conditions of membership or Aura Members Code of Conduct and you do not or cannot put it right within seven days of us writing to you about it or; (b) another person uses your membership cards or ID to get into the centre or; (c) you or someone accompanying you uses rude or abusive language or threatens or uses violent behaviour at the centre or acts in any way which disturbs the enjoyment of the centre by other members or staff or is deemed by the management to be detrimental to the welfare, good order, safety of character of the centre or its members.
14. Aura management reserves the right to refuse the renewal of a membership at its discretion, without giving any reasons for such a refusal.
15. Members must respect pool timetable restrictions, capacity restrictions, and follow all guidance proffered by centre staff and signage.
16. Members are, on every visit, required to use their access pass to gain entry to the centre. If you are unable to produce a valid membership card, proof of identity may be requested. Any member who loses their membership card may apply for a replacement for which a €3 charge will be made. The member agrees to provide an electronic photograph identification which the centre can hold on file.
18. All memberships including annual memberships are non-refundable and non-transferrable.
19. It may be necessary to undertake essential maintenance to the facility and its equipment at any time. Every attempt will be made to provide advance notice and to minimise disruption and inconvenience. Aura cannot be held responsible for any service or equipment that is unavailable due to breakdown or fault. We may alter the hours of business, activity programmes and prices and re- serve the right to refuse admission. We reserve the right to recompense members only in the event of a full and prolonged closure at our sole and absolute discretion.
20. We do not accept responsibility for the loss or, damage to property on the premises, nor do we accept responsibility for illness, injury, or death on the premises, save and except for those proven and found to be as a direct result of our negligence. Vehicles parked on the leisure centre property (including the car park) and all contents therein are the responsibility of the member and Aura will not accept any liability for loss or damage to any property, vehicles, or possessions while on the premises. It is the members responsibility to ensure that they are fit to use the facilities and members should inform us in writing if any health or any medical conditions experience change, or if the member feels that they require further consultation or attention by Aura staff.
21. The terms of this agreement do not infringe upon any other right legally enjoyed by the consumer under consumer legislation (Sale of Goods and Supply of Services Act 1980) or the Direct Debit Guarantee scheme.
22. From time to time we would like to send you information about products and services of ours that we think would be of interest to you. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Aura from contacting you for marketing purposes.
23. GDPR notice: by signing this form and becoming a member I expressly consent to the retention of my name, e-mail address and any other personal details I have provided on this form for the sole purposes of the completion of this form and dealing with my membership. I also acknowledge that this data will be retained for training or mentoring purposes of me being a member and that I may seek removal of my data or complete a subject access request. I understand that my data (name and e-mail and any other personal details) will be stored on a secure server for this purpose and that it will not be shared with anyone. A copy of our privacy policy is available online here.
24. If the applicant for membership is under 18 years of age, the consent of their parent or legal guardian is required.
25. On joining Aura, the member accepts and agrees to be bound by the above conditions of membership, which incorporates the Aura Members Code of Conduct (copy available upon request).
26. Members, having been provided with the contract and terms and conditions of membership and/or use of the facility, are deemed to have consented and accepted the terms as stated and must then adhere to the terms and conditions of the conditions of membership.
27. The facility will be closed on Christmas Eve, Christmas Day, St Stephen’s Day, New Year’s Eve and New Year’s Day and when the facility is open over the Christmas period the facility operates at Bank Holiday hours.
28. I acknowledge that in order to activate my membership I must supply a photograph, valid e-mail address and mobile phone number and understand that these will be retained in line with Aura’s GDPR policy. Access to the centre will only be possible once these have been furnished by me.